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Career Profile

Northern Virginia

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111-222-3333
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Summary

  • Result-oriented professional with over 8 years of relevant experience in software requirements gathering and quality assurance testing, working in both manual and automated systems testing with the ability to work on multiple projects and deliver products to meet deadlines.
  • Five years of QA Team leadership responsibilities: planning and coordinating testing efforts, compiling and documenting test results for management, clients and applications staff
  • Comprehensive knowledge of Software Development Life Cycle (SDLC) and Project management Practices - including project planning and tracking
  • Proficient in defining and writing Test Plans and strategies, Test Cases, developing and maintaining Test Scripts, Requirements Traceability Matrix and generating Test Status Matrix
  • Proficient in using various automated tools including the Mercury Suite, Rational Suite and other third party tools.
  • Proficient in performing all kinds of testing such as functional, Integration, UAT, Database, Security, Load in N-tier Client/Server and Web based applications with special skills in reports testing or validation
  • Experience in testing ETL (Ab Initio) and Business Intelligence (reporting) systems such as Business Objects and Crystal reports
  • Strong Unix and Backend (database) testing /querying skills particularly, Oracle, Ms SQL Sever, DB2 and Sybase

Work Experience

Team Lead, System/QA Analyst

American College of Cardiology, Washington, DC

Oct 2012Current

Project Type: Content Management, Web User Interface and Mobile Platform

Responsibilities:
  • Develop and manage QA test strategy and execution for multiple projects: including scope, schedule, level of effort and resources in various stages simultaneously.
  • Lead and manage team members through system testing tasks to ensure customer satisfaction with application accuracy, quality and adherence to standards.
  • Organize, prioritize and control job responsibilities in order to meet deadlines.
  • Participate in all aspects of testing, including functional, regression, load and User Acceptance Testing
  • Identified, evaluated and implemented cost efficient tools to support testing processes.
  • Created consistent and repeatable processes in support of ACC's quality framework, providing leadership and training to promote adherence across the organization
  • Identify opportunities to automate test processes and implemented automated testing where appropriate.
  • Support Customer Care in root cause analysis, work around option identification, and resolution of customer reported issues.
  • Create and report testing status matrix of each project to project and executive management.

Senior QA Analyst (Lead)

Walt Disney Parks & Resorts Online, Celebration, FL

Sep 2011Oct 2012

Project Type: Web Services, Web UI Testing and Mobile Platform

Responsibilities:
  • Established and monitored test management processes across multiple projects in a high-contact, agile environment with developers, product managers and other support staff to ensure quality throughout the SDLC.
  • Defined testing scope, approach, risks and assumptions, and develop and execute test plans and test cases to support product releases.
  • Performed Web Services testing, Web UI testing and mobile platform testing using RestClient, Firebug and other testing tools
  • Conducted root cause analysis of identified defects, providing development/business partners with sufficient detail to understand, replicate and resolve the defect.
  • Created and/or collected metrics for each project and provided QA and Project Management with consistent and quality status reporting.
  • Organized, prioritized and controlled job responsibilities in order to meet deadlines in an agile environment with overlapping and potentially conflicting priorities
  • Contributed to the application design process, providing an end-user and quality assurance perspective to application designs

Senior QA Analyst (Lead)

FANNIE MAE, Herndon, VA

May 2010Sep 2011

Project Type: Investor Reporting II - IR2 (MAKING HOME AFFORDABLE - HAMP)

Responsibilities:
  • Performed all testing activities and provided leadership for application releases and enhancements across one or more assigned projects. This includes estimation, planning and coordination of testing activities and progress tracking.
  • Performed Risk Analysis of proposed Releases/enhancements to both the business process and application systems
  • Organized and drove review sessions of business requirements, technical requirements, and design documents to ensure that software changes are understood to facilitate testing
  • Analyzed business requirements and technical specifications of application systems and develop them into testable elements.
  • Developed test documentation deliverables such as test project plans, test schedules, test plans, test matrix and detailed test cases and test summary reports as defined by Fannie Mae SDLC Framework
  • Established test data approaches and preparation, generating inbound data files and expected results for validation
  • Executed test cases and evaluated actual versus expected results using SQL
  • Worked with development and business teams to determine root cause of problems and resolve issues during test execution.
  • Defined, prepared and maintained test environments (e.g., data loads, database backups, restarting the servers, requesting deployments, troubleshooting issues).

SYSTEMS INTEGRATION & DEVELOPMENT

US DOL, Rockville, MD

Apr 2009Apr 2010

MD
Senior Systems/QA Analyst (Lead)
Project type: US DOL (Wage and Hour division) survey and Labor rates reporting system.

Responsibilities:
  • Led business analysis efforts by managing, planning, administering, and executing requirement gathering strategy/approach throughout the project.
  • Participated in process and product quality assurance improvement initiatives under CMMI level 3 environment
  • Testing activities include design, develop and execute test strategies/plans, debug and troubleshoot. Perform impact and gap analysis; monitor and instruct test resources on proper procedures to ensure team compliance
  • Prepared and reported quality test metrics to business, development, and senior management, on the progress of the Release goals, objectives, and testing efforts
  • Worked closely with various Engineering teams to develop documentation used for User Acceptance Testing, and Training manuals.
  • Worked with business users to define reports and data requirements. Translate user needs into both technical requirements and report descriptions.

Senior QA Analyst

FANNIE MAE, Herndon, VA

Sep 2007Feb 2009

Project type: Single Family Technology (CLM Group): ETL, Business Objects, QAS

Responsibilities:
  • Defined scope of QA projects, estimated and developed QA plans, test strategies and test cases for testing functionality, validating data and maintaining data integrity of various applications/systems
  • Established and maintained feedback processes for test cases, requirement and code review sessions
  • Execute test cases and conduct root cause analysis of identified defects, providing development/business partners with sufficient detail to understand, replicate and resolve the defects
  • Wrote and maintained extensive SQL queries for backend testing and data validation
  • Coordinated testing effort by setting up a defect matrix, with clear definitions as to what constitute Critical, High, Medium or Low severity defects
  • Supported the generation and analysis of regular reports through Business Objects Web Intelligence

Senior BA/QA Analyst

KOHL'S CO, Menomonee Falls, WI

Jul 2006Aug 2007

Project type: POS (Point Of Sale) SYSTEM

Responsibilities:
  • Gathered, documented and maintained requirements through the various phases of the Point Of Sale System development
  • Defined, planned, and executed testing strategies. Worked with business and developers to define software validation approach.
  • Wrote and maintained test plans, test cases and perform functional and regression tests.
  • Identified issue trends, changed test plans accordingly, communicated changes to team members and other departments
  • Conducted performance testing with Load Runner, and analyzing Load Runner online monitors and graphs to identify bottlenecks in the application
  • Reviewed existing test data and created additional data for thorough test coverage

Senior QA Analyst

TIME WARNER CABLE, Colorado Springs, CO

Aug 2004Jun 2006

Project type: Client and Web applications: Customer Assistance Tool (CAT)

Responsibilities:
  • Defined and developed UAT test plan/strategy and test cases
  • Conducted UAT testing for the in-house application monitoring Customer Relation Activities
  • Analyzed user requirements, attended change request meetings to document and help implement those changes into the testing cycle
  • Executed UNIX shell scripts and analyzed the execution logs of batch jobs
  • Performed data driven and data validation tests in oracle database using SQL queries and stored procedures

Education

Master of Business Admin in Accounting

Colorado Technical University,

2006

Bachelor of Science in Administration

University of Ghana-legon,

2002

Additional Information

Technical skills 
Testing tools: Mercury tools (Win Runner/QTP, Quality Center, Load Runner) Rational Suite ( Clear Quest, Clear Case, Test Manager, Robot, Requisite Pro), MS Office Suite (Visio, Project, Excel, Word, PowerPoint), TOAD, DOORS, Altova XML Spy, Star Team, Jmeter, Eclipse, Jbehave, Selenium, RestClient, JIRA 
Operating Systems: UNIX/Linux, Windows 
Web Applications: HTML, J2EE, JavaScript, ASP, XML, Dot Net 
Databases: Oracle, MS SQL Server, Sybase, MS Access, DB2
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