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Your Name

Program Manager/Service Lead (ITDS)

Santa Clara, CA

your.email@example.com
111-222-3333
www.your-website.com

Summary

Make the impossible possible. Overcome highly complex business and IT challenges.
Build relationships, processes and exceptional teams to achieve exceptional results

7+ years of extensive knowledge & practical expertise experience in IT, Release Management, Project/Program Management, QA Management, Software development in financial, banking, e-commerce, telecom, manufacturing, security domain & computer storage & data management. Proven team leader with record of success in managing many projects & assuming full responsibility for management, planning, team building, cost containment, execution & delivery, M&A (Mergers & Acquisitions), Employee onboarding experience
  • Cross-functional team lead to 40+ professionals, delivering final product defect-free and successfully transitioning product infrastructure and development in-house.
  • Extensive experience building, managing and leading teams of technology professionals to solve moderate to complex business issues, verification and validation and increase operational efficiency.
  • Proven Track record for consistently achieving success in multiple concurrent initiatives under highly challenging circumstances with Project, Release & QA management experience. Extensive customer, upper management interaction, liaison work and offshore-onshore coordination experience.
  • An accomplished, business-savvy, strong planning, results-driven project coordinator with full success. Knowledge of parallel development, agile process and experience in performance evaluation and testing.
  • Strong designing, business requirement gathering, implementation, coordination, documentation and successful project execution. Expert in MS project, MS Excel, MS Access, data/report analysis, proficient with pivot tables, look up functions, macros, data table properties.
  • Full project life cycle experience with excellent understanding & implementation of SDLC/PLC .Strong knowledge of different testing & Software engineering process like waterfall, spiral, RUP etc.
  • Experience with different environment, agile development. Experience with enterprise change management, change control request management, release management, code management system and Enterprise content Management systems
  • Managed, Planning, Implementation, solution oriented, delivered many projects. Expertise in proto-typing and proof of concept, engineering, architecture, design and implementation work for new software.
  • Proficiently managed and worked with Oracle Application (R12, R11i, R11, R10.7 and R10.6), TIBCO Active Enterprise product suite & ETL, 24/7 operational support. Experienced with Mercury automation testing and defect logging tools.
  • Analytical, Leadership, Strong critical reasoning skills, Excellent presentation & communication skills, time management skill, Organized, multi tasking, innovative, team work, self-motivator, fast-learner, highly motivated, handle multiple projects under tight deadlines , ability to drive issues to closures and team player.

Work Experience

Program Manager/Service Lead (ITDS)

Sysnet Technology Solutions, San Jose, CA

Mar 2011Current

Support & manage IT, Software Infrastructure and Service Delivery. Manage & Support different applications support across ITDS (Information Technology Delivery Services) organization.
  • M&A (Mergers & Acquisitions) experience (Tandberg apps transition to ITDS support), Employee onboarding experience. Work & manage different technologies like Informatica, Oracle, Java and Microsoft Office. Approx 40 application support portfolio.
  • Support enterprise wide solutions & different technologies & applications. Service level management (SLM) for different applications. P1/P2 incident support, 24X7 supports for all application under portfolio.
  • Impact analysis, Incident management, Release, Problem & Change Management. Analyze and provide performance management reporting and training to stakeholders, Maintenance & Support.
  • Mentor, manage project/release team. Support releases, guidance on new release products build and develop release strategy. Track & monitor development and test success.
  • Defined/maintained dependencies, migration planning, risk assessment for project. Strong planning, drives resolution, drive Case Management (P1 - P5 Incidents, Response Times & Short Tern Fixes (STF), drive RCA SLA's and Guidelines, Escalation Matrix, Communications, LTF Process.
  • Value Add Services, Ad Hoc Request, Reporting Request, SME Request, Consulting Services. Work with B&M team, Client Facing Engagement, IT POC, Escalations, QBR's, Performance Indicators & Budgeting/Funding.
  • Technical & Business Interfacing. Meet with clients to discuss requirements, specifications, costs and timeline. Develop and write project plans & schedules. Control budget, manage traceability matrix, manage project risks, monitor & Coordinate different project releases, builds, documentation and dashboard.
  • Work closely with Engineering, higher Management, PMO, QA, ERMO/RMO team. Develop; implement policies & procedures for operation & development. Ensure end to end quality & deliverables, tracking & analysis.
  • Daily team meetings, overseas meeting, review project updates, discuss issues, risks, and handle proper escalation. Management reporting generates different metrics & present to Senior Management.
  • Service lead for SW apps (SWOCE, SWIFT & SWC portfolio) & managing L1 service desk for ITDS-CITS

Program Manager/Release Manager

Sysnet Technology Solutions, Mountain View, CA

Sep 2010Feb 2011

Project implementations, Scope & Planning, organize direct, control, evaluation, motivation, maintenance & project activities. Mentor, manage project/release team.
  • Support releases with manual, automated, user acceptance testing and performance test and guidance on new release products build and develop release strategy. Track & monitor development and test success.
  • Strong planning, drive resolution, proven track in handling many projects together following full SDLC, work with all areas from development to deployment to ensure the polices & process
  • Meet with clients to discuss requirements, specifications, costs and timeline. Develop and write project plans & schedules. Control budget, manage traceability matrix, manage project risks, monitor & Coordinate different project releases, builds, documentation and dashboard.
  • Work closely with Engineering, higher Management, PMO, QA team. Develop & implement policies & procedures for operation and development. Ensure end to end quality & deliverables, overseas meeting, tracking & analysis.
  • Work & manage different application services: Informatica, TIBCO, Oracle, Web logic etc Manage timelines & milestones, develop and implement standards and setting deadlines for the project, improve the efficiency, manage budget, on-schedule, effective use of resources, schedule resources to oversee the routine operations to meet & exceed customer expectations & SLA.
  • Provide performance, management reporting, generate different metrics & present to Senior Management.

Program Manager/Release Manager

ELITE Software, Mountain View, CA

Mar 2010Aug 2010

Design, manage project, execute project according to plan, successfully delivery of project to meet the business needs. Project implementations, Scope & Planning, organize, direct, control, evaluation, motivation, maintenance & project activities.
  • Mentor, manage project/release team. Support releases with manual, automated, user acceptance testing and performance test and guidance on new release products build and develop release strategy. Track & monitor development and test success.
  • Defined/maintained dependencies, migration planning, risk assessment for project. Implement and maintain the Change Management infrastructure. Strong planning, drive resolution, proven track in handling many projects together following full SDLC, work with all areas from development to deployment to ensure the polices & process
  • Handle & develop project deliverables, scopes, handle approvals, project budget and reporting. Technical & Business Interfacing. Meet with clients to discuss requirements, specifications, costs and timeline. Develop and write project plans & schedules. Control budget, manage traceability matrix, manage project risks, monitor & Coordinate different project releases, builds, documentation and dashboard.
  • Work closely with Engineering, higher Management, PMO, QA team. Develop & implement policies & procedures for operation and development. Ensure end to end quality & deliverables, overseas meeting, tracking & analysis.
  • Set up targets, motivate, Daily team meetings, review project updates, discuss issues, risks, change & provide resolution to incident, problem tickets, discuss on call & monitor issue logs, event logs and other reports, work with production support team, ensure timely resolutions and handle proper escalation.

Release Manager/QA Manager

ELITE Software, Sunnyvale, CA

Sep 2009Feb 2010

QCRS-responsibility is as Quality Project Manager, Change Management, and Release Management & Sox compliance.
  • I overseas cross-functional releases in v8 project which encompasses Siebel, Oracle, ERP, BI/DW, Integration( TIBCO), SAP & other home grown application. Leveraging Software Development Life Cycle Methodology template and processes as appropriate. Help, define and build process and standards to support the IT & business needs for Project Releases.
  • Manage and coordinate matrix release teams to ensure the timely, orderly and successful delivery of integrated releases and change requests. In addition to managing project releases, implement release & change best practices and standards. Coordinate the routine activities to build and support systems for project releases.
  • Planning and loading a release, communicating and coordinating with the different teams (Analysis, Development, QA, Project Management, Configuration, IT support team, database team and Release & Build Management teams) on release milestones, key dates & accurate release statistics (as defined in the release process). Coordinate cross functional projects activities, including migration through integrated environments.
  • Manage the impact that a given change or bundle of changes entering the environment has on associated stakeholders. Scope management to ensure changes follow the change control process.
  • Manage environment consistency throughout the release process. Facilitate regular application rollout implementation meetings. Partner with development project managers to ensure resources for a given release match the effort.
  • Performs ongoing review of project status; identifies possible project risks. Recommends and implements risk mitigation solutions as approved and as appropriate. Ensure phase exit review occur prior to each release cycle, to meet quality and performance standards as well as operational demands.
  • As Infrastructure Project Manager, Even responsible for managing & coordinating different storage/filer upgrades for infrastructure team with application team & Windows/Unix team. Knowledge of Virtualization, NAS & SAN Storage hardware.

Mentor

ELITE Software, Mountain View, CA

Mar 2009Aug 2009

direct, manage project/release team, technical/ business interfacing. Project implementations, Scope & Planning, evaluation, motivation, maintenance & project activities.
  • Direct interfacing with clients to discuss requirements, specifications, costs and timelines. Design, manage project release implementation to production, successfully delivery of releases to meet the business needs.
  • Strong planning, drive resolution, proven track in handling many projects together following full SDLC, work with all areas from development to deployment to ensure the polices & process.
  • Develop and implement policies and procedures. Handle & develop project deliverables, scopes, handle approvals, project budget and reporting.
  • Develop and write project plans & schedules. Manage traceability matrix, manage project risks, Manage, monitor & Coordinate different project releases, builds, documentation and dashboard.
  • Work closely with Engineering, higher Management, PMO, QA team. Overseas meeting, tracking & analysis. Provided performance, management reporting & training to stakeholders/customers/IT members
  • Daily team meetings, review project updates, discuss issues, risks, change & provide resolution to incident, problem tickets, discuss on call & monitor issue logs, event logs and other reports, work with production support team, ensure timely resolutions and handle proper escalation.
  • Set up targets, motivate, conduct meetings, manage timelines & milestones, improve the efficiency, manage budget, on-schedule, effective use of resources, schedule resources to oversee the routine operations to meet & exceed customer expectations & SLA.

Project Manager/Release Manager

Pebble Solutions & Services, Mountain View, CA

Dec 2007Mar 2009

Design, manage project release implementation to production, execute project according to plan, successfully delivery of releases to meet the business needs of the largest company in security business, which delivers anti-virus and network security products, manages customer contracts, licensing, marketing, sales and education business lines.
  • Mentor, manage release team, technical/ business interfacing, single point of contact in the infrastructure group and Support releases with manual, automated, user acceptance testing and performance test and guidance on new release products build and develop release strategy. Track & monitor development and test success.
  • Project implementations, Scope & Planning, organize, direct, control, evaluation, motivation, maintenance & project activities of many high-volume websites, n-tier client/server enterprise applications, (multi-tier architecture) on Unix/Linux , Web Tier and Windows platforms..
  • Worked with different release application projects covering applications like EAI, TIBCO, DW, BO, ORACLE, SAP, Web Services etc. Manage change control requests (CCR), change request logs & handle incident tickets, documentation. Handle & develop project deliverables, scopes, handle approvals, project budget and reporting.
  • Meet with clients to discuss requirements, specifications, costs and timeline. Develop and write project plans & schedules. Control budget, manage traceability matrix, manage project risks, monitor & Coordinate different project releases, builds, documentation and dashboard.
  • Work closely with Engineering, higher Management, PMO, QA team. Develop and implement policies and procedures for operation and development. Ensure end to end quality, Overseas meeting, tracking & analysis. Provided performance, management reporting & training to stakeholders/customers/IT members
  • Daily team meetings, review project updates, discuss issues, risks, change & provide resolution to incident, problem tickets, discuss on call & monitor issue logs, event logs and other reports, work with production support team, ensure timely resolutions and handle proper escalation.

Early Career:

Software Engineer

ACCENTURE, Mumbai, Maharashtra

Dec 2006Nov 2007

Mumbai, India (FTE) Dec 2006 to Nov 30 2007
Project/Client Name: DuPont (India & Delaware B)
Software Engineer: Designing/development/Deployment
Technical Project Manager\Release Coordinator:
  • Experience in managing project release implementation, deployment, release guides, product enhancements, upgrades, root cause analysis, overall project delivery and agile methodology experience
  • On Shore-offshore team experience; manage 15 people team, attending meetings and knowledge transfer. Interface directly with the business units, IT teams to analyze & resolve the technical issues.
  • Issue Management, proper escalation, daily status reporting, issue handling, worked with different teams to ensure the resolution, completed physical & function architecture & design review experience. Work with the enterprise architecture teams to define the strategic direction for EAI solutions & framework
  • Translate the Business Requirements into Functional and Technical Specifications. Break up complex projects into smaller parts, schedule and organize meetings, lead cross functional teams and members to successfully complete the project in time and within budget with focus on quality of work.
  • Experience managing production support, deliverables, change request and incident tickets approvals.

Software Engineer/Software Developer

ACCENTURE,

May 2006Nov 2006

India( FTE) May 15 2006 to Nov 30 2006 
Project Name: SIRIS (Amex) 
Software Engineer/Software Developer 
DW-INFORMATICA - Extraction, Transformation & Load Components 
Power Exchange - For Extraction of source data from mainframe, DB2- Database 
Involved developing, support and maintenance for the ETL (Extract, Transform and Load) processes using INFORMTICA Power Center, Worked on Power Center client tools: Source Analyzer, Warehouse Designer, Mapping Designer, Mapplets Designer and Transformation Developer

Technical Assistant/Software Engineer

CFS financial services Pvt Ltd,

Jun 2005May 2006

Maintaining & coordinating, Client accounts, softwares. Direct & Manages different business client. Direct interfacing with client. Assigned to test application for the Sales Order department to process various orders. Responsible for testing and automated the scripts. 
Environment: Test Director, WinRunner, SQL Server, IIS, Win 2000, VSS, ETL, ORACLE

Education

BS in Engineering

Rajasthan University,

Additional Information

Release/Project/Program/Product Management/ITIL Information Technology - Release & Configuration lead Product Development/Project Scheduling/Project Tracking 
Communications / Presentations Team Building/Leadership UNIX Administration / Configuration 
Application / Software Engineering Systems / Performance / Automated Testing Systems Integration / Deployment Expert 
Client Relationship Management Technical / Solutions Architect Product Support/Cross functional coordination 
 
Technical skills 
 
Microsoft Tools MS Office, MS Project, Microsoft Publisher, Word, Excel, PowerPoint, Front Page, Visio, Outlook 
Oracle & Tools R12,R11i,R11,R10.7,R10.6, 9i,8i,7.x, SQL, PL/SQL, SQL*Plus, SQL*Loader, Browser/Query Builder 
Networking TCP/IP, FTP, HTTP, Theoretical Knowledge of Computer Networking 
Database Oracle, MS SQL Server, IP21,DB2 , JDBC 
OS & Server Windows XP/2000/NT, Linux, Unix, Solaris, AIX, MS-IIS, Apache Web Server, Tomcat 6.x 
App Servers Web logic Server 8.1/6.1/5.1, IBM Web Sphere 5.1/6.1(WAS), Oracle 10g AS/9iAS 
Languages SQL, PL/SQL, C, C++, Java 
Software & Tools TIBCO, INFORMATICA, Business Objects, BODI, Toad 
Unix Tools & Flavors SecureCRT, WINSCP3, Reflection X, WS-FTP, Sun Solaris(SUN),AIX(IBM) 
SCM CVS,VSS, CS-RCS ,Perforce, PVCS, Clear case, Clear quest, Subversion(SVN) 
Testing & Defect tools Quality Center, QTP(Quick Test Pro.), Test Director, Load Runner, Jira, Win Runner, BugZilla, JMeter, Junit 
Others 
SOA, SCM, MS Share Point, Photoshop, Citrix, Web logic 8.1 , VM ware ,BODI 
SAP Basis, HPUX 11i, Java , JSP, J2EE, VERITAS, MS share point, BMC, 
Perl, bash, csh, ANT, MAVEN, XML, XML access, XML Spy, HTML, Web Tier, 
X path, Xenu, Shell, Putty, Lotus Notes, Merant Tracker, Test Track, SFTP, 
FTP, Remedy Tool, Eclipse, Data Structure, Make, Network Security, 
Documentum, Firewalls, TCP/IP, Visual Build Pro, Cruise Control, EDI
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