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Quality Assurance Specialist / Project Manager

Houston, TX

your.email@example.com
111-222-3333
www.your-website.com

Summary

  • Experienced Professional well versed in architecture-centric, iterative and incremental approach to software development. With 6+ years’ of experience in requirement analysis, and business process improvement, including manual and automation testing processes.
  • Worked with different industries such as Marketing, e-commerce, Retail Channels, Healthcare and Telecommunications.
  • Excellent Global e-commerce experience covering both functional and non-functional requirements and testing methodologies.
  • Involved with projects from inception to production and maintenance.
  • Worked with on-site, off-site and off-shore development models.
  • Successfully lead projects as a Business/Quality Analyst Lead as well as PM. Worked with on-site, off-site and off-shore software development and team members.
  • Excellent QA Project Management and Business Analyst skills backed by technical & Business Education.

Technical Skills

Industries: Retail channels, Private Label, E-commerce, EMR, Healthcare, Insurance Claims, Financial, Manufacturing, Sales/Marketing, Art reproduction and Supply Chain.

Quality Assurance/Testing: Excellent knowledge of automation testing, manual testing, UAT (User acceptance testing), End to End, functional, regression and integration testing. Test validation, smoke testing, unit testing, Defect tracking and reporting.

Business Analyst: Universal Modeling Language, Process engineering/re-engineering, Requirements Analysis and Systems Analysis. Experience in creating and documenting Functional Requirement Document (FRD), Business Requirement Document (BRD), and Wireframes. Extensive knowledge of Software Development Life Cycles (SDLC).

Tools and Software: Smart Bear (ALM Complete), Web Deployment Wizard, Mercury QC, QTP, Selenium, Bromine, Atlassian products: Jira, Zephyr, Bonfire and Bamboo, MS Visio, MS Project, MS Office, Bugzilla, Winrunner, Loadrunner, Lotus Notes, SharePoint, AS400, Test Bench and Test Drive.

Databases: Knowledge of Relational database management system and SQL.
Tested Languages: Visual Basic, SQL, HTML, XML, ASP, CSS, C++, J2EE and PHP.
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Work Experience

Quality Assurance Specialist / Project Manager

New Era Portfolio, Austin, TX

Aug 2012Current

Responsibilities: Work closely with PHP Dev team, Business managers and CIO. Manage small and large projects, timeline’s, ETA’s and risk factors. Conduct weekly meeting to discuss project pipeline and bandwidth. Work as a QA Specialist and manage all QA tasks along with automation, manual testing, regression testing and continuous integration on multiple browsers and Operating systems. Manage end to end mobile theme from requirement gathering to go live.
  • Worked as a Quality Assurance Specialist and Project Manager, reported directly to the CIO
  • Used Atlassian Jira to create task and assign them to team members along with defect tracking
  • Created Test case requirements and Development requirements using Zephyr
  • Utilized Selenium IDE to create Automation test scripts in HTML, Java, PHP and export to Bamboo for continuous integration
  • Managed a verity of small and large projects simultaneously, while working on QA tasks.
  • Communicated with different team members from e-commerce, development, QA and marketing
  • Worked as a SME on Continuous integration and release management
  • Tested mobile applications using iPhone, iPad and Android tablets.
  • Conducted compatibility tests with vendor-provided programs
  • Worked with selected vendors to develop and implement project plans
  • Monitored deployment process and tested new promotions, prices and end to end functionality
  • Developed a series of smoke test cases to verify websites functionality and ran these test cases right after a site deployed from staging to production

Quality Assurance Lead

Harland Clarke, San Antonio, TX

Oct 2010Current

  • Worked as a Deployment coordinator lead, on weekly Deployed builds from Test to Stage to Production environments.
  • Proficient with Smart Bear (ALM Complete) tool, to Create Test Cases, Test Sets, Defects tracking, Requirements writing/linking and traceability.
  • Excellent hands on experience with End to End, functional, regression and UAT testing.
  • Work with Customer Service, Finance, Product Management, Creative Team, Design Team, Manufacturing to gather reporting, Vendor Integration and Search Engine Optimization Requirements.
  • Work closely with the Architects to deliver the required artifacts in time. Attended JRD and RAD meetings.
  • Provided support after the application was deployed in production. Performed Production testing and resolved issues related to environment and backend applications.
  • Used SQL queries to retrieve data from tables and to perform back-end testing.
  • Work with a Client team located across the Globe.
  • Coordinated testing efforts and updates with the Off-shore and On-site teams.
  • Report KPI's and Metrics for the requirements to management.
  • Environment & Tools: ATG, Odyssey, OTSR, Big Box (CSC), XmPie, BlueField, Visio, Smart Bear ALM Complete, Snagit, Quality Center, QTP, Selenium, Web Deployment Wizard.

Business/ Quality Analyst

Healthcare Management Systems, Nashville, TN

Dec 2008Oct 2010

  • Created proposed plan documents and attended meetings with third party vendors for software updates and reporting.
  • Planning estimated work hours on each PIF and creating QS timeline document to meet deliveries.
  • Involved with creating, reporting, and execution of all AMBEMR PIF's developed in .NET
  • Support and coordination data imports and related data mapping
  • Training onsite and offshore teams and implementing an EMR Software package to clients
Analyze and redesign workflow/ deliveries to ensure the maximum effectiveness
  • Post "go live" review reporting and support.
  • Work with Web Services such as XML, SOAP, WSDL, etc.
  • Utilized SQL Queries to retrieve date from the data bases and use cross analysis to map testing requirements.
  • Knowledge of various integration design patterns such as SOA Design Patterns and Principals.
  • Supported client's UAT testing, provided assistance in resolving the issues related to several backend systems.

Responsibilities:
  • Managed an offshore team of five highly motivated analysts, helped train with new product's and version releases.
  • Analyzing the CR's (Change Request), and preparing the test cases and conducting internal and external reviews for any modifications.
  • Worked closely with operational personnel to match technical capabilities with the business requirements.
  • Provided analytical support for administrative and clinical application.
  • Understanding of the EMR life cycles, and effectively delivering expected assignments.
  • Tested different parts of Web based EMR system like Patient records, Scheduling, Health Management configuration, Patients encounters, and Diagnosis, Treatment Plan, send patient reminders and other multiple functionalities.
  • Acted as a SME for Offshore team, involved in daily and weekly online meetings to discuss risk management and migration processes. Once reports were carefully analyzed they were logged on Nfuse tracking system, and results were saved in SharePoint for future reference.
  • Gathered the required information for the project and setup the dates for milestones.
  • Collected and analyzed the Test Metrics and then submitted the reports to the management.
  • Setup daily meetings to discuss the status of the project and to accelerate resolution for the blocking issues to meet the milestones.
  • Worked closely with Product development and Higher Management to implement the enhancements so they fit the Meaningful Use requirements defined by government agencies.
  • Designed and Implemented training materials for end Users highlighting upgraded enhancements and new functionality
  • Analyzing the Callout or Design document and creating manual and automated test scripts according to project requirements
  • Conducted cross browser compatibility testing with different browsers and their versions. (Internet Explorer, Firefox, Chrome, Safari)

Software Quality Assurance Analyst

Cingular Wireless, Richardson, TX

Jan 2006Nov 2008

Project: - CARE (Cingular) to Telegence (Ensemble/Amdocs/AT&T) Conversion

Responsibilities: Cingular Wireless used CARE as their billing backend system, which currently is being converted to Ensemble (Telegence/Amdocs), the billing backend system used by AT&T.
  • Mapped system requirements and would conduct daily meetings with team to manage or create changes in the test cases.
  • Enhancement Configuration of Navigational Profiles.
  • CARE (Cingular) to Telegence (Ensemble/Amdocs/AT&T) functional conversion.
  • Effectively used AS400 to query Cingular legacy accounts to convert them to AT&T
  • Created requirement documents for Cingular Telephone Numbers (CTN) to be properly mapped to Ensemble market by market.
  • Created and executed QTP test cases in order to validate if Ensemble (Telegence) can handle the migration.
  • Analyzed Telegence server overall performance using JMeter and created reports accordingly
  • Submitted defect/showstopper tickets to assigned individual using Bugzilla (Open Source)
  • Created and modified existing VB Scripts to be run in QTP.
  • Created and executed project work plans to meet changing needs and requirements
  • Used Selenium to generate Automation test cases, which were then released using different languages.
  • Presented workflow, tables and charts to higher management.
  • Ensured project documents are complete and stored accordingly.
  • Effectively convey messages in both written and verbal business development discussions.
  • Effectively communicated relevant project information to superiors.
  • Delivered engaging, informative and well-organized presentations.
  • Resolved and/or escalate issues in a timely fashion.
  • Understand how to communicate difficult/sensitive information tactfully

Project: - Common Services Interface (CSI)
  • Extensive J2EE environment testing with SOAP messaging interacting with the 3 tiers request and response.
  • Developed test cases based upon the Functional Requirement Document.
  • Created and ran the automation scripts for daily performance, load, and stress tests.
  • Input the data into modified XML interfaces, and accessed the logs to find the defects.
  • Performed Sanity testing, Functional testing, Regression testing and Integration testing for each application.
  • Reported defects using JackTrack and ClearQuest. Verified fixes and closed defects during regression and target testing.
  • Interacted with business analysts, designers and developers in resolving the problems.
  • Supported client's UAT testing, provided assistance in resolving the issues related to several backend systems.

Education

Management Information System

University of Texas at Dallas, Dallas, TX

Skills

Automation Testing, Manual Testing, UAT, End to End, Functional, Regression, Integration, Test Validation, Smoke Testing, Unit Testing, Defect Tracking and Reporting. Smart Bear (ALM Complete), Web Deployment Wizard, Mercury QC, QTP, Selenium, Bromine, Atlassian products: Jira, Zephyr, Bonfire and Bamboo, MS Visio, MS Project, MS Office, Bugzilla, Winrunner, Loadrunner, Lotus Notes, SharePoint, AS400, Test Bench and Test Drive.
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